By placing an order, you confirm that you have read, understood, and accepted the following policy.
We stand behind the quality of our products and guarantee our workmanship 100%. Any defects or errors on our part will result in a replacement at no charge. We typically do not accept returns due to user error such as incorrect selection of sizes, designs, colors, etc.
Exchanges (if applicable)
Please email us with a photo of the product you received along with proof of purchase to our support mail: [email protected]
We will use this information to look into a replacement and prevent future errors. Our customer service team will review your claim.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, sen us an email at [email protected]
Returns (if applicable)
We accept the return on products that were shipped out by us and if the item is faulty due to an error on our end (e.g. wrong item or damaged item). Item(s) must be returned together with proof of purchase.
*Note: We recommend customers check the items immediately after receiving them. Our policy may last 15 days from the arrival date, especially for fragile products. If 15 days have gone by since you received the item, unfortunately, we will not accept your request.
IMPORTANT: Any unauthorized returns or returns of washed, worn, or damaged items will not be eligible for a refund or replacement, and the item will be forfeited.
To complete the return request, there will be required actions below:
– All of the receipts or proof of purchase need to be available.
– Contact our Customer Support team at [email protected] to notify us about your return request. A specific return address will be provided. Please DO NOT send your purchase back to the manufacturer.
Kindly be informed that we do not refund shipping cost. Return shipping is to be paid by the Buyer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the fully or partially, based on the type of refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
*The refund amount will take 5-10 business days to appear in your bank statement.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Cancellations or changes:
In most cases, orders are automatically processed within 6 hours from when they are placed.
We strictly adhere to the following policy:
- You can only cancel your order within 6 hours from purchasing time of the same day. Please be informed that a management, processing and transaction fee (30% of your total order value) will be applied for the cancellation.
- You can only change order information (size, color, address) WITHIN 12 hours from purchasing time of the same day.